MUNdayMorning™ : Call Review For Managers
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INTEGRATES WITH INDUSTRY LEADING SOLUTIONS
Changing Manic Mondays into Managed MUNdays
MUNdayMorning™ gives sales managers the flexibility to determine:
- Which calls are important
- Which parts of the call to focus on
- When to review them
- When to provide direct feedback to their reps
Sales Leaders can now give direct feedback to their reps at any time, knowing the rep will be notified by email, SMS messaging, or alerts in the system – ensuring prompt action will be taken.
Call Review and Coaching
The manager reviews the call history using the TalkTagging™ timing marks to listen to the relevant parts of the recorded call, and then selects a suggestion for the rep to follow up on with the lead. The screenshot below shows the MUNdayMorning™ dialog box overlaid on the Story So Far™.
(The dialog box is opened when the reviewing sales manager clicks the Message button (1) in the upper right corner. The dropdown (2) lists every Talking Point in your Suggestions Playbook.)
The MUNdayMorning™ playbook contains over 30 Talking Points which allow the sales manager to make suggestions to their rep with a single click. We have categorized the Talking Points into 3 categories for easy reference and response:
Specific notes can be attached to provide more specific recommendations or actions to be taken, and the email can be marked as Urgent if appropriate.
MUNdayMorning™ saves the sales managers as much as 50% of the time they are now spending reviewing recorded calls - and is a 100% guarantee that their suggestions (as easy as a single click) will be at the rep’s fingertips the next time they look at the prospect record.
How much more valuable would your Coaching be by using MUNdayMorning™ to paint the picture for you? Start your free trial today!