Interactive, Consultative Sales Coaching For Today’s Virtual Sales Teams
Traditional Sales Coaching methods are now considered outdated and ineffective, especially in the new work from home environment. Today requires Sales Coaches to be interactive with their reps and getting their buy-in and feedback has never been more crucial.
Comprehensive view of all interactions in the sales process for clarity
Insights comparing steps taken in closed won deals versus current deals quickly identifies gaps
Easy to use view of actual time spent on each topic compared to established best practices
Insight Report allows Coaching by deal, by rep or by team through same easy process
Keyword tracking vs. Subject tracking focusing on what is truly important to the prospect.
Keyword Tracking vs. Subject Tracking
Keyword tracking and analysis have become increasingly popular in recent years as sales managers and their teams are trying to find the most effective way of closing sales. The problem with tracking keywords is that it leaves a lot of room for error.
Here at SalesTalk we do things a little differently. We focus on subject tracking. All it requires is a simple click of mouse for the rep to indicate that they are discussing a subject, and the system will not only track that you discussed the subject, but it will also keep track of the duration. We have found that duration is a key indicator of what was important to the prospect or an indicator that perhaps the rep needs more coaching.
Key Benefits of Interactions Insight
Giving Sales Managers easy to read, useful insights of all calls are key to effective sales management.
Our Call Insights feature:
- Provides managers with the recency, frequency, and number of times a subject was discussed, as well as the date and time of the most recent interaction with the prospect.
- Compares time spent on key Discussion Points (qualification, discovery, objection handling, etc.) to easily see where reps are excelling or falling short.
- Includes a breakdown of the percentage of time spent in each phase of the sales process, compared to your best practices, to better help Sales Managers pinpoint areas of interest for each rep.
- Enables Sales Managers to better support their remote sales teams by spending the right amounts of time discussing the right things on every call.
Coaching4U™ gives Coaches the access needed to provide real-time, interactive coaching on every deal.
- The Actual Sales Process is accurately documented in the Story-So-Far through simple clicks of Talking Points – providing Coaches with all the information they need on every deal - including the recency, frequency and duration of every topic discussed, to enable more effective direction and feedback.
- Capturing the actual time each topic is discussed shows the relative importance of each Talking Point. Sellers know that what is talked about the most is what is important to the client, and Coaches know that spending the right amount of time in the right places is what leads to success.
- Our objective, comprehensive Interactions Insights reports compares what has worked in closed deals with the status of the current deal to quickly identify the necessary next steps needed to win. Using this comparison, the Coach can say with 100% confidence that these are the sales activities that close deals.
We recommend SalesTalk to all of our clients because their Click Notes create a Call Map of what happened on every call. Using this Call Map, is it much easier for us to extract the sales coaching points from the recorded calls that we analyze for our clients.
Their unique reporting that shows the actual time spent on each subject with the prospects is also a very valuable tool for our consulting insights.
The Call Blueprint, an AI generated Playbook personalized to each prospect - for each call is very important to help even the most experienced reps be Relevant on every call.
The best thing is that Sales Reps love to use SalesTalk because it saves them so much time and automatically updates their CRM with the complete details of every call instead of just what they remember on Sunday night.
Gabriel A. Gasca
SalesTalk is a homerun for any high growth, sales-led organization.The lifeblood of my sales organization is in the ability to generate sufficient amount of leads through a systematized sales process that can be replicated.We have experienced over 700% CAGR and are looking to replicate it again this year. SalesTalk is a vital tool for us to reach our goals.The implementation couldn’t have gone smoother and our reps understand the true value of sales acceleration.A favorite feature of mine is talking points.It gives your most junior sales representative the ability to be autonomous with easily queried statements while on the call or presentation.I see tremendous value in ensuring we deliver the right response.
- President of Hivewyre
SalesTalk combines the best of all sales tools, email templates, knowledge base, discovery questionnaires, sales process control, reporting and more. The content navigator and easy to use interface has enabled us to coordinate our sales process with our sales methodology. We are now able to manage a prospect’s objections, requests for information, or referral. SalesTalk will ensure your sales team is working out of a single system for all their prospecting needs.
- Author of The Key to the C-Suite”, ROI4Sales
Companies engage us to improve the overall effectiveness of their sales teams by focusing on a customer centric approach to adding value. A critical success factor is to maintain a “best practices” approach to every customer touch. To assist, I often recommend SalesTalk to provide a clean easy to use interface to best manage the requisite sales and marketing information as well as sales activity. SalesTalk improves a company’s ability to onboard reps, provides easy access to critical sales tools and gets everyone on the same page with regard to value proposition and positioning strategies. One central data repository readily available by a single touch. What could be easier?
ALAN D. ROHRER
- Phoenix Office of QBS Research,Inc.
With years of experience in telemarketing, and having used a number of state-of-the-art e-marketing and CRM systems including Salesforce.com and Constant Contact, I find SalesTalk, in combination with its marketing automation, to be the most powerful combination of business development tools I’ve ever used. This power comes from seamless integration between marketing and sales functions which enables users to send out content-rich, mass e-mailings, to detect and record actions taken by any respondents that open, click through, unsubscribe, etc., and to make these data immediately available within SalesTalk where it’s converted into visible, actionable information for use in sales pursuits; in essence, immediately transforming thousands of “suspects” into prospects. Sales Talk allows the salesperson to prioritize, develop and monitor individual pursuits to cultivate prospects and bring them to closure as quickly as possible. “The Story So Far” function tracks all sales activity – background research, phone calls, correspondence, etc. – puts it at the salesperson’s fingertips and presents the entire history of interactions at a glance, allowing detailed drill-down into specific activities on demand. Having all of this information readily at hand enables the salesperson to tailor sales strategies to individual prospects “on the fly” while enhancing credibility and professionalism when engaged on the phone or via e-mail. This is invaluable to anyone working hundreds of prospects concurrently and making many contacts every day, which is necessary and typical in complex, high value, long duration B to B selling wherein developing personal relationships with prospects is critical to converting leads into sales, and to one’s ultimate success.
-Merit Career Development
SalesTalk, in the sales tool automation market, is a best-kept-secret that I am convinced is about to become very popular amongst professional salespeople who have to deal with a complex selling environment. Automate the task and not the person. SalesTalk does just this. Bringing personalization to the selling process without compromising customer engagement personalization. My experience of using SalesTalk, just over a small period of time, is that this tool shortens sales cycles, increases conversion rates and significantly increases the size of the sales pipeline which a salesperson can effectively manage. I am already recommending SalesTalk to sales and business leaders that I work with throughout Europe and the United States and I have never done this with any other 3rd party sales tool I have ever used before. And as I am old and professional selling is my life I have used a few!
- Ceo, Sales Factory
Fabulous, unbelievable, simple. Takes the stress out of the sales staff after tradeshow to know that people are being tended to. Love it, love it, love it.
- VP Sales & Development of The Brogdon Group
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